Refunds/Returns
If you would like to make a return, you must first contact our support department. If your order is older than 60 days we can not accept a refund. Also, custom kits are based off the images you provide and we are unable to issue refunds on custom kits.:
Diamond Painting
4815 W. Russell Road Suite 7G
Las Vegas, NV 89118
You must include your name, order number and reason for return on a separate sheet of paper so that we can properly credit your account. We will process your return within 7 days of receipt unless the information is incomplete on your return.
We also suggest getting tracking numbers for any packages you return to us.
We can refund up to $10.00 in shipping costs via Gift Card only.
You will receive a full refund on the complete products you return.