Here are some of the questions that our customers most frequently have for us.
Where is my order?
We ship from our custom printing facilities all over the world. Shipping normally takes between 9-30 days door to door (excluding processing time). In extremely rare cases, shipping will exceed 30 days due to factors such as shipping congestion, customs delays, and high order volumes.
Typical shipping timeframes are as follows:
USA: Between 9 - 30 days average
Canada: Between 20 - 30 days average
Europe: Between 20 - 40 days average
Australia: Between 20 - 40 days average
All Others: Between 30 - 60 days average
Tracking numbers are provided for all orders.
Why did I only receive part of my order?
We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times.
Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.
Where are the instructions for my diamond painting kit?
Please read this blog post on how to get started with your diamond painting kit.
What's included in each kit?
Each of our kits comes with the following:
Pre-printed canvas with design chart (with pre-applied adhesive)
Colored diamonds delivered in separate bags (labeled)
Diamond applicator tool and/or tweezers
Tray with wax (used to pick up the diamonds)
Frames are not included unless otherwise stated.
What are the diamonds made out of?
Our colorful diamonds are manufactured from eco-friendly resin and are factory-tested to ensure safety.
I'm missing some diamonds. What can I do?
We'd be happy to send you some replacement diamonds at no extra charge. Please email us if this happens.
How long does a diamond painting take to complete?
Smaller kits usually take anywhere from 6-10 hours to complete without breaks. Larger kits may take up to 20-50 hours to finish.
What is your Refund Policy?
If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 60 days from the purchase date. All diamonds must be in their original, unopened packaging.
Please contact firstname.lastname@example.org for assistance.
How can I contact you?
Please contact email@example.com or call 702-251-9244 for assistance.