HOW LONG WILL ORDER PROCESSING TAKE?

Orders typically take up to 2-5 days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 10 days. 

HOW LONG IS THE SHIPPING TIME ?

U.S, Canada, UK, Europe and Australia orders will be shipped via USPS and International Orders will be shipped depending on the fulfillment center the product is from.

• Transit Times to United States: 10 - 20 Business days 
• Transit Times to Europe, Canada, UK and Australia: 12 - 25 Business days 
• Transit times other countries: 18 - 45 Business days

Average transit times are received in 3 weeks but we give guarantee for 4 weeks.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

WHAT COURIER WILL BE USED FOR THE DELIVERY

The courier service actually depends on our fulfilment center. This is because our product is sourced from different countries to ensure that you get the best price for it. Courier services vary from country to country . Without a strong business establishment with the courier service we are unable to obtain cheaper rates thus in terms of speed we would lose to global marketplaces such as Amazon and so forth.

However, we would still ensure that you receive your package and provide insurance on your package in case of missing and lost package

WILL I RECEIVE A TRACKING NUMBER?

 Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends time to source for quality yet affordable products. For most of the countries in the world we provide tracking information but while we are unable to provide tracking for all your products, our company insured fully on the packages and any missing items will be reshipped free of charge to you.

I ORDERED MORE THAN 1 ITEM, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?

We do our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your items ! If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

DO I HAVE TO PAY ANY TARIFFS OR CUSTOM TAX ON THE PRODUCTS?

Prices revealed on your respective receipt MIGHT be different from what you ordered but please do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ... WHAT'S GOING ON?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email , please email our support team at fun@freediamondpainting.com

WHAT IF I AM NOT HOME DURING THE DELIVERY?

Anyone at home can receive the package on behalf of the customer. Usually the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.

I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the same day they are placed.  If a change needs to be made to your order please contact us at fun@freediamondpainting.com ASAP and we will do our best to accommodate that change, BUT we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.  In that case, you can send the wrong item to the nearest Regional Warehouse and once received we can send out a corrected item. Please contact us to find out where is the nearest Regional Warehouse from your country.

I HAVE A QUESTION ON MY ORDER OR ON YOUR STORE THAT IS NOT YET ANSWERED HERE, HOW DO I GET A HOLD OF YOU?

Please email us at fun@freediamondpainting.com and we'll respond as soon as we can :)